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Survey actions are used for two purposes. First, an email can be automatically sent to a specified email address when a participant submits survey responses that have a specified answer. For example, if a client indicates he or she is not satisfied, an email can be automatically sent to a customer representative to respond rapidly. The email will include the answers submitted by the customer.
Secondly, a survey action can be used to load a specified URL. This type of action is used to integrate Interceptum with other information management systems. For example, you could setup an action that will add a Task in a Task Tracking Software or in a Customer Relationship Management (CRM) application. From there, the issue can be monitored and appropriate actions can be taken. When the URL is invoked by Interceptum, the participant's answers are sent to the server in HTML and in XML format for easy parsing.
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Interceptum is a fully multilingual platform. You can create surveys and intercepts in a multitude of languages.
You can select the languages of each individual survey and intercept so that you only have to enter the survey or intercept's information in the desired languages. Thus individuals in different geographic regions can create surveys and intercepts only in languages they need.
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Create multiple user accounts that each have different access permissions to your online surveys and intercept. Each user can use the Interceptum plateforme in the language of their choosing.
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For each online survey you can grant the following permissions to different users:
- Edit Survey: enables the user to modify the survey's and the questions' parameters
- Manage Participants: enables the user to invite participants to complete the survey
- View Results: enables the user to view survey responses and analyse the results
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You can grantt the following account level permissions:
- Security Administrator: enables the user to create and modify user profiles. This permission is used to grant your IT department access to Interceptum without granting them access to survey data.
- Survey Administrator: enables the user to manage all aspects of all surveys, including creating and modiyfing surveys, invitating participants, and analysing the survey results.
- Intercept Administrator: enables the user to manage all aspects of intercepts.
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You can customize the look and feel of the survey and intercept windows to match your corporate image by controlling the following settings:
- Window Border Color
- Window Background Color
- Window Title Font Color
- Window Text Font Color
- Window Button Background Color
- Window Button Font Color
- Background color of progress bar
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You can easily upload your logo so that it appears on all survey and intercept windows.
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You can easily integrate Interceptum Surveys with other information systems. Using a simple HTTPS request, it is possible to instruct Interceptum to invite the specified person to complete the online survey. Using this feature, Interceptum can easily be integrated into an e-commerce web site.
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It is possible to control the skip logic of conditional questions through javascript. The scripts use a simple API to access the participant's answers and control the flow of the questionnaire.
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With piping it is possible to display the answer selected by the participant in one question in a subsequent question. For example, if you ask the question "In what city do you live?" and then the question "What do you like most about XYZ?", the XYZ portion of the second question can be replaced with the answer from the first question.
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All user actions are logged and can be reviewed via the history of events and changes of surveys, questions, intercepts, and reports. You can tell which user did what action and when he or she did it.
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