Surveys for Government and the Public Sector

How can we help governmental departments and the public sector?

There are many ways that governmental departments and the public sector in general can use online surveys and questionnaires. Here are a few examples. As much as possible, an online survey should concentrate on one of these subjects and be targeted to the proper audience. Trying to cover too many subjects in a single survey will result in confusion, which leads to inaccurate results. Furthermore, it will lead to a long questionnaire which can significantly drop the participation rate.

• Program Evaluation - You can create an online survey to determine if your program meets its objectives. The objectives of such a survey are to determine: are the clients satisfied; what improvements can be made; what are the major problems, etc. Collecting this information will also enable you to set priorities. Certain improvements might be useful to the majority of clients. They will increase your client satisfaction the most.
• Program Improvement Evaluation - Once you have made changes to a program or service, you should conduct a second survey specifically on the changes. This will enable you to monitor the response to the changes and uncover any unintended consequences the changes could have brought about.
• Client Intake Questionnaires - Online questionnaires can also be used to create client intake questionnaires. By using skip logic, you can create an intelligent questionnaire that will enable you to collect all the relevant information you need from the client before you can provide services. Email notifications will automatically be sent to your inbox when a potential client fills in the intake form.

  Another benefit of using an online questionnaire as an intake questionnaire, is that you will be able to make modifications to your questionnaire without having to involve programmers or IT. You can make the modifications easily online by using our online survey software.

Case Study: Société de développement des entreprises culturelles (SODEC)

The Société de développement des entreprises culturelles (SODEC) has used Interceptum to conduct an online survey to evaluate their "Jeunes créateurs" program on its 20th anniversary. The SODEC had created its own questionnaire that we reviewed.

What we did for SODEC

We analysed the results of their online survey. We produced reports of the aggregate statistical data based for all participants, as well as reports broken down according to demographic information. In particular, we broke down results for Producers, Directors, Script-Writers, etc. We also broke down results based on the number of projects and the type of projects a participant was involved with.

The analysis also included a review of the answers provided to open-ended questions and within comments to other questions. For each question, we produced a list of the most often noted complaints or compliments. The results were compiled in a report and presented to the SODEC in PDF format. When compiling these open-ended results we made sure to correct typographical errors made by participants in their statements, and also to rewrite certain offensive complaints in more politically correct language, so that the report could readily be presented to stakeholders.